Reports to - Head of School & Product Support

Location - Hybrid - Sydney CBD (2 days on-site)

Hours - 32hrs across a 4-day week (no salary sacrifice)

About Beyond

Beyond brings together three trailblazing tech brands—Wonde, Evouchers and Secure Schools—each driving innovation with a shared mission: to eliminate the complexity of technology and make it simple, intuitive, and powerful for our customers. Our brands thrive independently, but as part of the Beyond family, you’ll be surrounded by a dynamic, collaborative ecosystem that taps into the collective expertise and resources of the group.

At Wonde, we’re not just about sales—we’re about transformation.

Wonde is an ed-tech scale-up on a mission to revolutionise how schools manage and access their data through cutting-edge technologies. We’re future-focused and passionate about disrupting our industry with bold, forward-thinking solutions.

With over 30,000 schools globally trusting us to manage their data securely and reliably, we’re poised for even more growth, and we need a passionate leader to help take us there.

We believe in the power of data, technology, and most importantly, people, to revolutionise the way education works. We want you to bring your unique vision, your leadership skills, and your passion for education to help us expand our footprint and deliver exceptional outcomes for students, teachers, and schools worldwide.

Join the Future of Education Tech: Technical Implementation & Support Specialist at Wonde

Are you a tech-savvy problem solver with a passion for providing exceptional support and ensuring seamless product implementation? Do you thrive in a dynamic, fast-paced environment where you can make a real impact on the education sector? If so, we want YOU to join our School and Product Support Team at Wonde!

What’s in it for YOU?

• Impact: You’ll play a crucial role in ensuring schools and partners successfully integrate and utilise Wonde’s product suite, directly contributing to their success.
• Problem Solving: Tackle technical challenges and provide innovative solutions, becoming a go-to expert for our clients and internal teams.
• Collaboration: Work closely with Account Managers and other teams to provide technical guidance and support throughout the client lifecycle.
• Growth: Enhance your technical skills and knowledge in a rapidly evolving ed-tech environment.

Your Mission, Should You Choose to Accept It:

Technical Implementation:

• Provide hands-on implementation of Wonde’s product suite, ensuring smooth integration and client success.
• Attend sales calls with Account Managers to offer technical expertise and progress prospect engagements.
• Educate the Schools & Partnerships team on product knowledge and technical implementation.
• Proactively identify and address schools' needs and challenges, working with Account Managers to provide solutions.
• Strive for a one-business-day implementation turnaround time.
• Manage and respond to Zendesk tickets related to Wonde’s product suite.
• Proactively reach out to internal teams to resolve technical issues.
• Create and deliver internal communications regarding school community updates.

Technical Support:

• Work with the School and Product Support team to scope and prioritise tickets.
• Respond to and resolve Zendesk tickets within SLA guidelines.
• Serve as the escalation point for integration queries.
• Guide schools and partners on effective integration methods.
• Reduce ticket volume through first-contact resolution and proactive onboarding.
• Maintain high levels of professionalism and customer service.
• Continuously seek to streamline processes and improve efficiency.
• Perform other duties as directed by the Head of School and Product Support.

What We’re Looking for in You:

• Technical Proficiency: Strong understanding of technical implementation and support processes.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently.
• Customer Focus: Commitment to providing exceptional customer service.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Player: Ability to collaborate effectively with internal and external stakeholders.
• Proactive Attitude: Ability to identify and address issues proactively.
• Experience with ticketing systems such as Zendesk is a plus.

Ready to make an impact? Apply now and join us on this exciting journey!

What you’ll get:

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme
• Additional holiday for length of service
• Onsite trained mental and well-being champions
• Monthly team lunch (on us)
• Enhanced maternity, paternity and adoption benefits
• Cycle to Work Scheme
• Financial contribution to the set up of work-from-home environments
• Use of new and leading technology in the form of Apple products
• Frequent company-funded social events
• Office closure between Christmas & New Year
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme
• Casual Dress Code

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support.

careers@wonde.com/1800 064 506

Please only use this number for needed amendments. If you're looking to understand more about an opportunity you’ll need to apply or confirm a time with the talent team at the above email address.