Senior Account Manager

Reports to: Lead Account Manager

Location: Hybrid - Newmarket -2-days on-site, 2-days WFH

Hours: 32 hours across a 4-day week (no salary sacrifice)

Salary: £38,000 - £45,000

Product: Evouchers - https://www.evouchers.com/

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Evouchers is:

At Evouchers, our desire to provide effective, simple solutions for our customers drives our innovation forward.

We specialise in assisting local authorities, housing associations, schools, and charities in disbursing funds for essential support and welfare services directly to where it's needed most.

Our Evouchers platform is a simple, efficient payment platform, providing organisations with a seamless method to distribute vouchers for free school meals, the Holiday Activities and Food program, household essentials, energy vouchers, and much more.

Dedicated to facilitating quick and easy access to support within communities, we are unwavering in our commitment to making a positive impact.

Job snapshot:

As a Senior Account Manager at Evouchers, you will play a crucial role in nurturing and building strong relationships with key organisations, including local authorities, charities, and housing associations. You’ll be the go-to person for conducting engaging and tailored product demonstrations that not only showcase the full capabilities of our solutions but also address the specific needs and interests of each customer. As a senior team member, you’ll set the standard through your actions and inspire others to excel. Your input and mentorship will play a key role in enhancing the team’s overall performance.

What you’ll be doing:

• You’ll take ownership of our largest and most complex accounts, building strong relationships and driving organic growth to maximise their potential. With a deep understanding of client needs, you’ll uncover new opportunities within your portfolio, helping drive business growth.
• You’ll guide the AM team by setting a strong example, showcasing excellence in account management, and providing valuable advice to fellow account managers on optimising their customer relationships.
• You’ll deliver engaging demos of the Evouchers platform to key stakeholders, ensuring they fully understand its capabilities and train new staff members so they hit the ground running.
• By listening closely to what our clients need, you’ll offer tailored support and guidance, ensuring their success with the Evouchers platform and fostering long-term relationships.
• Whether it’s via email, video call, phone, or in-person, you’ll be ready to provide timely and effective support, helping clients wherever they are.
• As an expert in the field, you’ll offer high-level advice to colleagues, helping align efforts across teams to achieve broader business goals.
• You’ll regularly prepare and present reports on the status of key projects and opportunities, giving clear insights and keeping stakeholders in the loop.
• You’ll stay on the lookout for new and innovative processes, researching and implementing them to improve how we work and deliver better results.
• You’ll actively network across your customer base, leveraging insights to track trends and guide product development and strategy.
• You’ll work closely with other departments to expand the scope of existing opportunities, ensuring seamless cross-functional cooperation.
• Staying up to date with new product launches, you’ll provide crucial support to both clients and the sales team, helping them get the most out of our offerings.
• You’ll collaborate closely with cross-functional teams, supporting Sales in achieving their targets through insights, advice, and hands-on assistance, while working with Marketing to share customer insights and shape impactful, audience-focused communications.
• As a senior team member, you’ll drive efficiency and productivity, showing others the way and helping foster a culture of excellence.