Account Manager

Team: Datasync

Reports to: Client Relationship & Growth Manager

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice)

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

About Wonde:

Wonde is an innovative and fast-growing, ed-tech scale-up whose mission is to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 30,000 schools globally in the security and reliability of their technology and data management.

We’re committed to changing the lives of students, teachers and parents, and want the help of talented individuals who will support our journey in driving better outcomes for students and the wider education sector.

Job snapshot:

Are you passionate about building relationships, driving growth, and delivering exceptional client experiences?

As an Account Manager in Wonde’s Datasync Team, you’ll play a pivotal role in driving the ultimate client experience , with the key focus on enhancing the impact of our solutions for our Application Partners.

You will work with the Datasync sales team to ensure a seamless handover as you look to onboard each Application Partner with attention to detail that exceeds their expectations.

Your role will see you at the centre of each client’s success as they strive to expand the network of schools support via their Wonde connection. Your attention will be centred around building and strengthening existing relationships, while collaborating closely with the broader Sales, Support and Integrations Teams to ensure our Application Partners thrive in their partnership with Wonde.

What you’ll be doing:

• Cultivate and strengthen client relationships through exceptional customer service, providing professional and credible guidance that champions best practices.
• Engage with clients to understand their unique needs, articulate the value our products bring, and support them in unlocking their full potential.
• Support stakeholders through successful integrations, onboarding, and ongoing success, becoming their trusted partner every step of the way.
• Work closely with our technical team to deliver tailored solutions that meet client requirements.
• Act as a voice for the client, advocating for an outstanding app experience and ensuring continuous improvement.
• Proactively engage with customers to reduce churn, strengthen loyalty, and foster long-term partnerships.
• Resolve complaints efficiently while identifying opportunities to improve processes and prevent recurring issues across the internal teams
• Discover and execute opportunities to expand business within existing accounts, helping clients achieve more with our products.
• Collaborate with cross-functional teams on product development and marketing initiatives to align with client needs and drive business growth.

• Use data and analytics to better understand customer behavior and inform strategic decision-making.
• Continuously look for ways to innovate, streamline processes, and enhance how we deliver value to clients.

• Maintain accurate and comprehensive CRM records to ensure seamless communication and follow-up.
• Master the full scope of our product offerings to effectively communicate their value and meet diverse customer needs.
• Stay informed about trends in edtech, market changes, and government initiatives that may influence the industry and our clients.
• Uphold Wonde’s values and represent our brand with pride and professionalism in all interactions