Lead Communications Advisor

Reports to: Head of Customer Support Services

Location: Hybrid - Newmarket - 2-days on-site, 2-days WFH

Hours: 8:30am - 5:00pm with 30 minutes for lunch - across a 4-day week (no salary sacrifice)

Salary: up to £30,000

Working pattern: 9-12 month contract - Maternity cover

Product: Wonde https://www.wonde.com/

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Wonde is:

Wonde revolutionises the educational landscape by providing an advanced cloud-based data management solution tailored for over 30,000 schools worldwide. Through cutting-edge technology, we empower educational institutions to streamline and optimise the way they handle and distribute their data to third-party applications.

By leveraging Wonde's innovative platform, schools can efficiently manage vast volumes of information critical for administrative tasks, academic planning, and student support services. This streamlined approach allows schools to prioritise student learning with ease.

Job snapshot:

As Lead Communications Advisor, you will use your proven background in customer service and management to oversee our communications department. Your main responsibilities will include ensuring our team delivers exceptional service to our customers and managing the installation of Wonde’s software.

We're looking for someone who loves supporting others and can be a cultural champion, promoting best practices within the team.

What you’ll be doing:

• Create and champion an elite culture by investing in our people and leading by example.
• Develop and adopt best people & engagement practices to drive team performance.
• Conduct 1:1 meetings to set goals and initiatives, enhancing employee performance, job satisfaction and career development.
• Be the first point of contact for any communication queries and requirements.
• Drive and implement processes that support a customer-first environment in addition to internal effectiveness.
• Support the Training & Quality coordinator in creating and delivering training to enhance the team's knowledge and skills.
• Support Account Manager colleagues in enhancing their communication skills and actively participate in communication-focused meetings.
• Attend Account Manager and Development meetings, and provide detailed reports on key discussions, decisions, and action items.
• Update internal and external documentation related to the communications team.
• Support the head of customer support services with ad hoc projects and duties
• Work closely with the Lead Technical Support Advisor to ensure team alignment