Technical Support Advisor

Reports to: Head of Integrations

Location: Hybrid - 2-days on-site (Newmarket) 2-days WFH

Hours: 8:30am - 5pm with 30 minutes for lunch - 32 hours across a 4-day week (no salary sacrifice)

Salary: £25,000 - £27,000

Product: Wonde- https://www.wonde.com/

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Wonde is:

Wonde revolutionises the educational landscape by providing an advanced cloud-based data management solution tailored for over 29,000 schools worldwide. Through cutting-edge technology, we empower educational institutions to streamline and optimise the way they handle and distribute their data to third-party applications.

By leveraging Wonde's innovative platform, schools can efficiently manage vast volumes of information critical for administrative tasks, academic planning, and student support services. This streamlined approach allows schools to prioritise student learning with ease.

Job snapshot:

As a Technical Support Advisor, you will be the go-to person for our technical engagement with the schools. You’ll ensure the Wonde software is installed correctly and assist stakeholders with all integration support and requirements.

As you’ll be joining a fast-paced team that looks after a large and varied customer base, we're looking for a people person and someone with a proactive approach to support the division's growth plans.

What you’ll be doing:

• Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
• Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly
• Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Support stakeholders via phone, virtual calls, videos and email
• Maintain an innovative mindset by always looking to streamline processes and improve how things get done
• Support the division and wider integrations team in a range of administrative duties
• Keep up to date with new developments in product tests and feedback to senior team members
• Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise
• Collaborate with wider teams to further define and expand the scope of existing opportunities