We’re looking for a thoughtful and empathetic people person to join our Support team, supporting our global clients. You’ll be working on the frontline as part of a fast-growing team.

To qualify for this role, you are:

• Experience setting expectations and communicating with clients over phone, email & chat

• A passion for creating value for customers and helping them get the most out of our product.

• Care deeply, genuinely, and passionately about Product Support and about the role it plays in making a customer-focused team successful

• Not be afraid of technology and have a desire to get stuck in and understand Uptick as a product & how deeply it is embedded in our customers’ workflows (we'll provide the training)

• Reliable transport to and from the office

To succeed in this role, a candidate must be able to:

• Provide thoughtful, personalised support to Uptick users through in-product messaging and phone channels.

• Exhibit strong communication skills, including: modifying your approach to different types of customers and situations, as well as setting or adjusting customer expectations.

• Exhibit exceptional critical thinking and problem solving - be curious, explore and offer Uptick solutions to clients that will best-suit their needs

• Triage incoming requests and spot trends in customer issues to flag to the wider team.

• Identify, reduce, and document bugs for our developer teams.

• Contribute to the ongoing learning and success of the team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

• Fast learner - can listen, follow instructions and asks questions

• Ask for help. You know when something is over your head and are not afraid to seek assistance. You are skilled at explaining technical problems succinctly and clearly.