Location: Denver (Hybrid - Min 2-3 days/week at our office in LoHi)

Employment Type: Full-Time, Permanent

We’re looking for a systematic and experienced Implementation Manager for SMB and Enterprise clients who is based in the US, reporting into the Implementation Lead, NA. This role will assist clients with their onboarding - from sales handover, to data, to configuration and training.

You will be one of the early-stage US based team members as we grow rapidly. Uptick will empower the person in this role to grow their career with efficient and effective decision-making, problem solving and communication.

• SaaS Implementation or Customer Facing experience

• Technologically adept, technically precise

• Proficiency with Excel / Google Sheets

• Managing client escalations

• Innately curious, driven to learn and become an Uptick expert via our self-access resources

• Ability to prioritise, track and report on client implementation status

• Delegation and collaboration within and across teams in different time zones

• Agility, resilience and attention to detail

• The ability to deal with multiple priorities. This is a busy role and you will need to like that energy and pace to be successful.

• Compassionate, articulate, and solutions-focused to deliver excellent customer and commercial outcomes.

• Highly organized, adaptable and data-driven.

• Solution-based thinker who can self-manage in tricky situations as we grow at pace
• Process and documentation specialist who will help continue to shape and build Uptick’s US-based internal resources to assist this growing team
• Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes
• Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best suit their needs
• Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success
• Time management - Driving adherence to project timelines to deliver projects to schedule
• Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders
• System configuration - Hands-on configuration of client data to the default or agreed scope
• Training - delivery of training services to clients, including office & technician sessions for different audiences