About Uptick

Uptick has become the global leader in field servicing for the building compliance niche. Having conquered the Australian market, we're now scaling rapidly in the UK and US, with our sights set on the world.

Building compliance is an increasingly important part of maintaining the world’s largest asset class – property – and Uptick’s vision is to make the compliance of every building visible in real time. We're disrupting a clunky, slow-moving industry while having an outsize positive impact on the world.

Uptick’s core product, Uptick Workforce, helps companies manage their mobile workforce to perform legislatively required — and often complex — routine asset maintenance. Our platform allows customers to uniquely identify every building and every piece of equipment within it, enabling powerful tie-ins to facility management, insurance underwriting, and local government or emergency services.

Now in our seventh year and following four rounds of investment, we’re backed by leading growth investor Accel-KKR. In 2025, we’re investing heavily in platform automation, project management, and a full mobile redesign — all in service of our mission to make 100 million people safer where they live, work, and play.

Uptick is used daily by thousands of users across 700+ customers, with a 99% retention rate. Over 1 million buildings and more than 10 million assets are maintained using our software every year. Our goal is to double in size in FY24/25, largely through international expansion into the UK and US.

About the Role

Technicians are the heartbeat of our product. We're completely redesigning their mobile experience — from scheduling and quoting to executing complex field jobs like inspections, repairs, and installations.

You’ll own the redesign of core technician workflows across iOS and Android, while also contributing to our web platform and broader design system. You'll balance vision with execution, champion mobile usability, and collaborate deeply with product and engineering to ship experiences that feel world-class.

To succeed in this role, a candidate must be able to

• Work out what our customers need. Technicians, schedulers, compliance managers — they rely on Uptick every day. You’ll spend time in the field and behind the scenes, understanding how jobs get scheduled, prepped, and completed. Through customer conversations, data, usability testing, and observation, you’ll uncover insights that shape meaningful, user-led design decisions.
• Build an amazing experience. Take complex problem domains and design elegant, intuitive solutions that don’t require a pilot’s licence to use. We’re the premium product in the market — and our design must reflect that. You’ll work across both mobile and web, with a strong focus on mobile experiences that empower technicians in the field and keep them connected with the office.
• Help the team execute. You’ll work closely with PMs, engineers, customer teams, and designers from concept to release. You bring clarity to complexity, keep the team focused on the right problems, and ensure empathy, usability, and guardrails are built into everything we ship.

What you’ll need to bring

• Experience: 3+ years designing SaaS products across iOS and Android, as well as web.
• Tools: Proficient in Figma, including managing design systems and component libraries.
• Flair: An eye for design consistency and quality.
• Agility: Just enough process to produce a great result.
• Bonus points for: experience designing for field service, compliance, or operational tools or an understanding of our customer base.

Who you’ll need to be

• Passionate about design. You care about the details, interactions, and systems that shape cohesive, thoughtful experiences.
• Endlessly curious. You ask great questions, dig into the why, and seek real understanding.
• Customer-obsessed. You wake up thinking about how to make life better for our users.
• Driven by outcomes. You care about delivering impact, not just ticking boxes.
• Collaborative and resourceful. You bring ideas, take initiative, and make the team better.
• Energised by pace and ownership. You like moving fast, making decisions, and getting things done.

Our Culture

Our culture begins with our values:

• Care: We care enough to have the hard conversations and work to create an environment where our employees feel safe to challenge and be challenged.
• Growth: We’re all here to grow the business, and we do that by growing our people and customers.
• Impact: We’re changing an industry and we will have an outsized impact by making every day count.