Account Manager

Reports to: Customer Success Manager

Location: Newmarket - Hybrid, 2-days on-site, 2-days WFH

Hours: 32 hours across a 4-day week (no salary sacrifice)

Salary: £30,000 - £34,000

Product: Secure Schools https://www.secureschools.com

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Secure Schools is:

Secure Schools is a cutting-edge ed-tech start-up dedicated to making schools safer from cyber threats. We achieve this with our unique cyber security management app tailored specifically for schools. We're experts in both cyber security and education, which means we understand the challenges schools face inside and out. We work closely with school leaders, IT departments, and service providers to offer unbiased, effective solutions that foster a safer and more secure educational landscape.

Job snapshot:

As an Account Manager, you’ll focus on building robust relationships with prospects in the education sector to maximise growth plans.

As an early hire, you’ll enjoy working alongside the leadership team to help establish the right sales and account management strategies and processes, providing the opportunity to shape the way we work directly.

What you’ll be doing:

• Build and nurture critical relationships through top-class customer service
• Acts as the first point of contact for any account queries
• Deliver demonstrations of the platform to customers and key stakeholders
• Understand stakeholder needs and support them in their success with Secure Schools
• Manage and deliver pipeline projects from inception to execution
• Research and network with desired organisations and individuals to support portfolio growth
• Create, prepare, and deliver reports on the status of key projects and opportunities
• Deliver support via email, video call, and phone
• Identify opportunities for upselling or cross-selling additional products or services to existing clients
• Work closely with the sales team to identify new business opportunities within assigned accounts
• Research new and innovative ways of working and implement processes accordingly
• Provide advice and guidance to colleagues within Secure Schools to support wider business objectives in areas of expertise
• Collaborate with wider teams to further define and expand the scope of existing opportunities