🚜 We’re hiring: Customer Success Manager (Onboarding & Projects)

📍 Sydney (Hybrid / Remote)

💰 $90,000–$110,000 AUD (depending on experience)

About Octopusbot

Octopusbot is an AI-driven ag-tech startup helping farmers and agribusinesses make better decisions by forecasting crop yields, planted areas, and grain & oilseed markets.

We’re looking for a Customer Success Manager to own customer onboarding, drive adoption, and manage customer-facing projects as we scale.

What You’ll Do

Onboarding & Implementation (Primary Focus)

• Lead new customer onboarding: kickoff, setup, integrations, and training
• Teach growers, agronomists, and farm managers how to confidently use the platform
• Build and run onboarding plans (timelines, milestones, deliverables)
• Drive fast time-to-first-value
• Create onboarding guides, playbooks, and training materials

Customer Success

• Be the main point of contact during onboarding
• Monitor adoption, usage, and customer health
• Run check-ins, gather feedback, and support renewals and expansion
• Escalate insights and customer needs to product and data teams

Project Management

• Manage small-to-large customer projects (dashboards, reporting, integrations)
• Coordinate between customers and Octopusbot’s technical team
• Track progress, risks, and deliverables with clear communication

What We’re Looking For

• 2–5 years in Customer Success, Onboarding, or Project Management (SaaS or data products preferred)
• Strong organisation and project management skills (Asana, Monday, Jira, etc.)
• Excellent communicator who enjoys teaching non-technical users
• Curious, proactive, and comfortable in a fast-moving startup
• Bachelor's Degree in STEM careers
• Background in agriculture or agronomy is a plus
• Experience with data products (Power BI, APIs, satellite or forecasting data is a bonus)
• Willing to travel occasionally for customer visits and events

Why Join Octopusbot

• Help make agriculture more predictable and data-driven
• Own the customer journey end-to-end
• Work with global clients across agriculture, trading, and food
• Small, high-impact team with real ownership
• Competitive salary and clear growth opportunities
• 👉 Apply or reach out if this sounds like you.