TL;DR (too long; didn't read): We are looking for a product expert and implementation partner to ensure every school’s first year with Komodo is a world-class experience.

Why join Komodo now?

Komodo is helping schools across the world lead with wellbeing through insight, education, and a platform built to scale.

• You’ll work in a growing global EdTech business with real traction
• You’ll work on meaningful problems that affect young people
• You’ll have a clear scope to evolve you career
• You’ll have access to commission and ESOP
  
  

The role at a glance

• 🪪 Role title: Customer Onboarding Rep
• 🎚 Role level: E1–E2 (Associate–Intermediate)
• 🔔 Reports to: Chief Product Officer
• 🗓 Start date: ASAP
• 💻 Location: Christchurch (office-first, hybrid)
• 🕐 Hours: Full-time permanent, hours flexible to match customer needs
• 💰 Package: Salary + Commission and Benefits - dependent on experience and we’re happy to discuss what that would look like for you specifically during our interview process.
  
  

Why this role exists

Komodo works with schools globally. Schools choose us because wellbeing matters. They stay with us because they successfully embed the platform.

This role ensures that happens early.

You exist to deeply implement Komodo within a school’s first year, building confident users, strong internal champions, and a clear pathway to renewal and expansion.

By owning the technical and strategic "machinery" of onboarding, you allow our School Success Leads (SSLs) to focus on high-level relationship depth and account growth. You are the bridge between a signed contract and a successful, independent customer.

What You'll Own

You are the owner of early customer confidence and adoption, acting as a dedicated implementation partner.

• Implementation Mastery: You will guide new Komodo customers throughout their first 12 months using Komodo, ensuring they are super comfortable in the product and positioned for long-term success.
• Champion Building: You’ll identify and train internal champions within schools to ensure the product remains vital even if staff changes occur.
• Confident Training: You will lead staff training sessions, ensuring teachers and leaders feel capable and excited about using Komodo in their daily routines.
• Proactive Troubleshooting: You won't wait for a problem to escalate; you’ll jump on calls with schools to troubleshoot challenges alongside them in real-time.
• Renewal Readiness: You will track and execute onboarding milestones, ensuring every school meets the health metrics required for a seamless first-year renewal alongside our School Success Leads.
• Operational Excellence: You’ll man the help desk and work on support tickets alongside the team, identifying recurring themes to proactively reduce future support needs.
• Cross-functional Collaboration: You’ll work closely with the Customer Experience and Product teams to provide feedback on how we can automate and improve the onboarding journey, and level-up our product.
  
  

What Success Looks Like In The Role

In the first 90 days:

• You are confident in the product and how schools use it
• You understand onboarding milestones and can execute them independently
• You are supporting onboarding and implementation across multiple schools
• You are identifying common friction points and feeding them back to the team
• You are contributing to support and learning patterns across customers
  
  

At 6–12 months:

• Your customers are confidently using the product and seeing value
• Strong internal champions established within schools
• Reduction in repeat or avoidable support tickets
• High first-year renewal rates for new schools, with “champion-flight” churn reduced
• Evidence of expansion readiness within accounts
• School Success Leads able to focus on relationship depth and account growth
  
  

What You'll Bring

Must haves

• Technical Passion: You are incredibly passionate about introducing people to new technology and have a track record of deeply implementing new tools.
• AI Integration: You use AI as a core part of your everyday workflow to automate the routine and free up your time for higher-level strategic work.
• Curious Mindset: You possess an investigative mindset and insatiable curiosity; you want to know the product better than anyone else internally.
• Relationship Building: You can build genuine rapport and trust with school leaders and champions quickly. You first instinct is to connect over a call to truly understand the customer.
• Strategic Thinking: You have a deeply analytical mindset. You don't just follow a checklist; you map key execution points and think strategically about how to move a customer from "onboarded" to "expert".
• Strong Communication: You have exceptional written and verbal communication skills. You are confident speaking in front of an audience and can deliver highly engaging presentations.
  
  

Nice to haves

• Experience working with schools or in education
• EdTech / SaaS / startup experience
• Experience using CRM tools (e.g. HubSpot)
• Familiarity with customer health metrics or usage data
  
  

Expected challenges

We believe in radical transparency to ensure you have a realistic job preview. Here are the key challenges you should expect:

• You’ll need to balance onboarding delivery with support responsibilities
• You’ll be working across multiple schools with different levels of engagement
• You’ll need to build structure in a function that is still evolving
• You’ll need to proactively drive engagement rather than wait for it
• You’ll need to adapt your hours week to week to cater for multiple timezones.
  
  

If you prefer purely reactive support roles, this will feel uncomfortable.

If you enjoy building capability and seeing customers succeed early, this will energise you.

How We Work

We are an office-first, high-trust team based in Christchurch with a strong culture of in-person collaboration.

• Responsible autonomy: You are trusted to manage your portfolio without micromanagement. Outcomes matter.
• Learning and candour: We value direct, respectful feedback. You will be expected to reflect, improve, and raise concerns early.
• Impact first: We care deeply about wellbeing in schools, but we also run a disciplined SaaS business. Both matter.
  
  

How To Apply

Interested? Apply via the link below and tell us why this role with Komodo speaks to you.

We know from research that people, especially women and those from under-represented groups, often hesitate to apply unless they meet close to every listed requirement. If this role sounds like it could be a good match, even if you do not tick every box, we would still love to hear from you.

We sometimes use artificial intelligence tools to support parts of our hiring process, such as helping us review applications or understand experience at scale. These tools simply assist our team and they never replace human judgement. Every decision about progressing or hiring a candidate is made by real people. If you would like to understand how your data is used as part of this process, you’re welcome to get in touch with us.